Once a set of criteria has been defined, the next step is to assess the criticality of the cloud service and associated data. Almost all computer systems can be made extremely reliable, but the costs can be too high. Not all systems need the same level of reliability as NASA for space shuttles, and few of them could pay the costs. Let`s examine, based on Trappler`s ideas, why an SLA is important to ensure that the cloud meets business requirements. If you leave a cloud provider, you want to recover your data. And you want it in a readable format. When signing a new contact, no one wants to talk about breaking the agreement, so this is often overlooked or swept under the rug. The time to negotiate your possible early exit is before concluding the contract. Many cloud bidders calculate a small fortune for the return of your data.
Depending on the size, it could be a considerable amount in dollars. These data output conditions should also include vendor obligations to support the extraction and preformatting of your data in a usable state. Expect to pay a fee for this, but negotiate the amount in advance to avoid a sticker shock. Document all these services and fees in advance. To survive in today`s world, you have to be able to expect the unexpected, because there are always new unforeseen challenges. The only way to address these challenges in a coherent manner is to establish a strong initial regulatory framework and provide for exceptions from the outset. Challenges can come from many fronts, such as networks, security, memory, computing power, database/software availability, or even legal or regulatory changes. As cloud customers, we work in an environment that can span regions, networks, and systems. It only makes sense to agree on the desired level of service for your customers and measure the actual results.
It only makes sense to make a plan if things go wrong, in order to maintain a minimum of service. Businesses need IT systems to survive. Beyond the warranties described above, there are other warranties that are typically included in a cloud computing agreement. Royalty model and licensing structure: Finally, understanding the royalty structure is also essential, as PESCAs often follow a pay-as-per-use basis of the royalty structure and not a fixed or recurring pricing mechanism. CSPs also follow a model based on limited license fees, in which a company uses software that is on the premises of a CSP in a limited license format, which is not how traditional software licenses work. Therefore, companies should be careful in all non-traditional clauses that arise from such software agreements. Customers can easily increase or decrease IT capacity according to their needs. This essentially turns computing into an on-demand utility. An additional blessing is that data from anywhere can be accessed and processed via the Internet.
An SLA assessment process should be implemented for each new cloud service. However, the SLA is a living agreement and, as services change, the SLA should be re-evaluated. The cloud computing agreement should require the customer to have exclusive control over the timing, content and method of such notification where a breach of security or confidentiality occurs and the notification to the customer`s customers or employees is required by a data protection law. The agreement should also provide that, where the supplier is responsible for the infringement, the supplier must reimburse the customer for its reasonable costs for providing the notification. However, the introduction of these technologies requires companies to enter into contractual agreements with cloud service providers, either standardized (e.g.B. Amazon Web Services customer agreement) or can be tailored to customers (especially if the customer uses large-scale cloud services). . . .